Midphase Hosting - FTP Support Documentation Wrong

Just started some work for a new client who purchased a hosting account from AN Hosting, which was recently purchased by Midphase hosting. In attempting to establish an FTP connection, I first tried using the instructions in Cpanel, but to no avail. They instructed me to be sure to connect using "ftp.mydomain.com" and then with the exact username for the ftp account listed, and enter the /htpdocs/ directory. It didn't work.

Next stop, the support documentation. This told me to use "mydomain.com" as the host, and the ftp login information in the "welcome" email. The "welcome" email didn't have any ftp account information, so I again tried the info listed in cPanel. Still no luck.

Finally I searched community help on the Midphase website, which instructed me to use "mydomain.com" and my cPanel login and to leave the directory blank. Success!! I've used enough webhosting companies to know that this isn't a sign of good things to come. Completely wrong and inconsitent support documentation means that they aren't even close to having their poop together.